Updated October 2015 If you read the previous article, you now know the answer to the question "How can I use my cell phone in Europe?" and what to do about it. This article will take a look at the various data services that are on offer for Americans who want to send e-mail, surf the net or transmit digital photographs back to base while traveling in Europe.
Part 1 of 2 articles: the second covers cellular data in Europe Last updated: January 2016 To many Americans, staying in touch with a cell phone or tablet while in Europe can seem difficult and expensive. But savvy travelers know it doesn't have to be. Having a phone while you're there can be a major time saver and convenience. This article tells you how to stay in touch and save money. Why don't US cell phones "just work" in Europe? For various reasons, the United States developed and deployed wireless technologies that were incompatible with those deployed in the Rest Of the World, which went with a standard called GSM ("Global System for Mobiles" - one of the reasons why Europeans use the term "mobile" and not "cell phone"). This meant that for many years, the only option for US travelers to Europe was to rent a GSM phone, which was expensive and inconvenient. No one could reach you on your US cell phone number; you had the hassle and cost of receiving and returning the phone, and both phone rental and calls were astonishingly expensive.
In October 2013, T-Mobile introduced a revolutionary new international cell phone capability -- free data and text message roaming in 115 countries, and 20c/min for roaming voice calls. Could this be the best option for travelers looking to save money when in Europe and elsewhere? International Roaming charges are insanely profitable for Verizon and AT&T. How do we know this? Easy: you can go to France or the UK and buy a pre-paid SIM card to get voice calls that cost between 8-15 cents per minute. You're paying the highest price for those calls because you're making no commitment whatsoever. Yet the same voice call, when purchased as international roaming from Verizon or AT&T, would cost you approx 99 cents. AT&T and Verizon have millions of customers who roam Europe making hundreds of millions of calls, so they surely pay a lot less than 8-15 cents. Let's say that call costs them 3 cents/minute, which means AT&T and Verizon make over 95% profit. The costs to interconnect mobile networks are fixed and effectively zero compared to the revenue collected. Everyone in the mobile phone industry knows this, but only T-Mobile has decided to do something about it.
[Updated May 2013 with new AT&T screen shots and prices] Travelling with your AT&T iPhone to Europe? Here's how you can make sure it works when you get there and avoid a giant bill when you get back. Who doesn't like to save money? If you haven't done so already, register with AT&T's web site so that you can make changes to your phone plan options online. Log in with your wireless number and password, so that you get to the home screen for your wireless service. Look in the top-left quadrant of the page for a menu called "I want to...", which will look like this:
Making a phone call home from Italy, France, the UK or indeed anywhere else in Europe is easy since all countries in the European Union agreed on one standard way of making international calls. You dial two zeros (00), the country code, and then the number. The country code for the US is 1, so a call to the San Francisco number 415-555-1212 is dialed 00-1-415-555-1212. Dialing works the same way on mobile phones, or you can use the shorthand of "+" instead of the two zeros. The benefit of this approach is that this works anywhere on any mobile phone network world-wide, not just in Europe -- which is handy for numbers you put into the phone's memory or contact list. In my example, you'd dial +1-415-555-1212, and this same number would work when dialed in the US as well as in Europe. On regular land-line phones, you can speed up the connection by dialing a # at the end of the number (more precisely, this cuts short the "post dial delay"). This tells the phone network that you are done dialing your international number, and it starts connecting the call immediately. Otherwise, the phone network will sit and wait in case you want to dial any more digits -- several seconds -- because unlike domestic calls, the network doesn't know the exact length of phone numbers for every area of every country. This isn't required with mobile phones because you hit the "send" or "call" button at the end of the number. One more thing about the '# at the end trick': it works in the US too when dialing internationally. Try it and see! Want to learn more about calling from Europe? See Using cell phones in Europe part 1, and using mobile data services (part 2)